OBJECT

These general conditions regulate the contracting of Auria Lockers' lockers in its establishment located at Rúa Santo Domingo, 45 local 2 in Ourense. Likewise, these conditions regulate the contractual relationship between Auria Lockers and the User who contracts the locker room service.

OUR LOCKERS

Auria Lockers offers its Users the possibility of renting any of its lockers for periods of 24 hours.

Auria Lockers offers a total of 29 lockers, with 3 sizes, and 3 different prices (VAT included):

9 Lockers size M: 49'8cms (W) x 37'7cms (H) x 58cms (D), 8€/ 24h.

10 Lockers size L: 49'8cms. (W) x 47'2cms. (H) x 58cms. (D), 10€/ 24h.

10 Lockers size XL: 49'8cms. (Width) x 85'5cms. (Height) x 58cms. (Depth), 14€/ 24h.

In the lockers, users may bring in any items they wish, as long as they do not contradict what is established in the Limits of Use.

Lockers can be rented for a minimum period of 1 day (24 hours).

During this period, users may access their belongings as many times as they want or need, every day of the week, 24 hours a day.

PRICE

The prices applicable to each type of locker are those indicated on the website on the date of the order. All prices shown on the website are inclusive of VAT (Value Added Tax), and correspond to the rental of one locker for 24 hours.

The offers will be duly marked and identified as such, conveniently indicating the previous price and the price of the offer.

Auria Lockers may make any modifications it deems appropriate at any time, depending on its needs and market conditions.

OPERATION

At Auria Lockers we have intelligent lockers where the entire booking and use process is carried out automatically. In order to hire lockers at Auria Lockers, you must meet the following requirements:

- You must be over 16 years of age.

- Accept these general conditions for contracting the service and use of the lockers.

- Accept the privacy policy of Auria Lockers, as the owner of the lockers.

MODIFICATION, CANCELLATION AND REFUND OF SERVICES

For bookings made at our premises, it will only be possible to cancel or modify the rental provided that payment has not been made.

INCIDENT MANAGEMENT

In the event of breakdown, blockage or any other type of incident in the use of the locker, the User will have the Auria Lockers assistance service at their disposal, which can be used by writing by whatsapp to the number 604033361, or by means of written communication to the following address info@aurialockers.com.

RESERVATION FORM

The User guarantees that all the data concerning his/her identity, as well as the reservation provided are true, exact and complete.

The personal data provided will be used to manage the booking and to comply with the obligations arising for the parties to the storage service, www.aurialockers.com. is entitled to process the personal data provided in the contracting process by the User as they are necessary for the provision of the service. By contracting, the User expressly consents to the processing of his/her personal data in the terms detailed herein.

OBLIGATIONS OF THE USER

To use the lockers only as a place for the temporary storage of goods belonging to him/her.

To use the lockers correctly, without damaging them, and to ensure that the locker is locked when the user leaves the premises.

This implies a commitment to use the lockers for legal and authorised purposes, undertaking not to store objects whose mere possession or trafficking is illegal (stolen objects, drugs, etc.).

Likewise, not to introduce flammable, polluting or dangerous materials or living beings into the lockers.

If any material that is deposited in the lockers requires a permit or licence for its possession, to have that licence.

Do not bring in food or drink that is not packaged. Do not include in the lockers money, jewellery, technological items (tablets, computers, televisions, etc.) or goods of special value, being the sole and exclusive responsibility of the user the decision to use the rented lockers to store this type of goods of special value.

Remove the packages placed in the rented lockers before the end of the rental period, i.e. before the end of the 24-hour period reserved. If you do not do so, you must pay the amount of the corresponding time slot in order to be able to open your locker. Leave the lockers at the end of the service in the same condition in which they were found. Notify Auria Lockers of any incident detected in the lockers or in their condition at info@aurialockers.com.

IMPORTANT

Do not exceed with your luggage the line marked inside the lockers, nor their capacity. Do not force the door when closing the locker. This could block the door, preventing it from opening.

Do not give the password to third parties, and the user will be held responsible for any breach of these obligations. Not to use the lockers to exchange goods with third parties.

To enter the premises only for the purpose of accessing the lockers, without remaining on the premises for longer than is strictly necessary.

Not to take photographs or recordings of the security mechanisms of the premises.

CONSEQUENCES AND LIABILITY OF THE USER IN THE EVENT OF NON-COMPLIANCE WITH THEIR OBLIGATIONS

The User shall hold Auria Lockers harmless for any damages arising from the breach of its obligations under this contract.

Failure to comply with the rental period

In the event of non-compliance with the rental period, and depending on the availability and demand at the time, Auria Lockers may empty and release the user's lockers and store the packages in its warehouse in order to subsequently manage their return.

The amount to be paid by the user for each day that elapses from the expiry of the rental period, if the lockers have not been released, will be the equivalent to the price of the locker.

If 10 days after the end of the rental period it has not been possible to contact the user, it shall be understood that the goods have been abandoned by the user, and Auria Lockers may therefore cease to keep them, giving them the disposal it deems appropriate or convenient depending on the type of goods abandoned.

In the event that the User is contacted and his or her belongings have to be returned, a penalty of €150 shall be accrued, to be paid by the User to Auria Lockers, regardless of Auria Lockers' right to claim for damages suffered. When Auria Lockers delivers the packages to the carrier, the responsibility shall be the responsibility of the User, and Auria Lockers shall not assume any risk for the transport of the packages.

Non-compliance with the proper use of the lockers

The User will be responsible for the objects he/she puts in the lockers.

If the user, when storing their belongings, exceeds the capacity, exceeds the line marked on the inside, and/or forces the door shut when closing the locker. In this case, it is possible that the locker door will be blocked and cannot be opened when collecting luggage. If this happens, the user must contact us and we will attend to the incident. The cost of this management / assistance will be 30€.

In any case, the removal of the prohibited items will entail a penalty of 150€, a penalty that will not exclude the obligation of the non-compliant User to compensate Auria Lockers for the damages actually caused.

Payment of penalties

The penalties detailed in this section shall be paid by the User by the same means of payment used by the User when contracting the service, or by the means considered most appropriate at the time by Auria Lockers.

Damage caused to the lockers by Users

The User shall be fully responsible for any damage or deterioration that may be caused to the lockers due to improper or inappropriate use. Where applicable, the User shall compensate Auria Lockers for any physical damage caused to the locker/s as well as for loss of profit.

In particular and without limitation, the User causing the damage shall pay Auria Lockers a penalty of the daily rent for each day that the locker is unusable, as well as the cost of repair or replacement, which is quantified in the case of replacement at €1,500, regardless of the damages caused.

OBLIGATIONS OF AURIA LOCKERS

Auria Lockers undertakes to maintain the locker service active and to make available to the User, during the contracted time, the locker or lockers that the User has contracted in a good state of use. Likewise, Auria Lockers undertakes to resolve any incident that may arise in the use of the lockers as soon as possible.

LIMIT OF LIABILITY OF AURIA LOCKERS AND INSURANCE

Auria Lockers offers a locker space rental service and is not responsible for the custody of the packages. The User is solely responsible for the goods included in the rented lockers. In the event of theft, the User must file a report with the competent authorities.

Notwithstanding the above, in the event of theft, Auria Lockers has an insurance contract in favour of users that covers losses due to theft up to a maximum amount. In order to receive this benefit should it occur, the user must comply with the requirements listed in the policy and work with Auria Lockers to submit the claim to the insurer. The user must specifically and without exception, in the event of theft, file a report with the authorities.

This insurance does not cover the loss of money, jewellery, precious stones or metals, watches, plasma screens and in general technological items (LCD, GPS navigators, mobile phones, computers, tablets), objects of art, antiques, credit cards and other items of personal property.

COMPLAINTS

In the event that the User considers that he/she has grounds for lodging a complaint, he/she may do so by sending an e-mail to the following address: info@aurialockers.com.. Auria Lockers will try to resolve the incident and seek a satisfactory solution for both parties.

If the User is not satisfied with Auria Lockers' response, he/she has the option of submitting a complaint form to the consumer authorities of the Xunta de Galicia.

APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions are governed by Spanish law. The parties submit to Spanish jurisdiction to resolve any dispute arising in connection with this Contract.

CONTACT ADDRESSES

Should any user have any questions about these general conditions, any comments about the www.aurialockers.com., please contact info@aurialockers.com.