Owner of the website and data controller:
Grelo Hostel SC
CIF: J32446197
Address: Rúa Santo Domingo, 45, Galerías Viacambre local 2, 32004 Ourense
Email: info@aurialockers.com
Phone: 604 033 361
1. What is the purpose of processing your personal data?
The personal data you provide when making a reservation or contacting us will be processed in order to:
Manage your reservation at Auria Lockers’ smart lockers.
Properly provide the contracted service.
Handle inquiries and incidents.
Comply with our legal obligations.
If necessary, facilitate the processing of insurance claims in case of theft (following a police report).
Your data will not be used for advertising purposes without your explicit consent.
2. What is the legal basis for processing your data?
The legal basis for processing your data is:
The performance of the service contract.
Your explicit consent by accepting this policy at the time of reservation.
Compliance with legal obligations (such as fiscal and data protection regulations).
3. To whom will your data be disclosed?
Your data will not be shared with third parties except:
By legal obligation.
To insurance companies, if processing a theft claim, after a police report.
To data processors necessary to provide the service (e.g., software providers or payment platforms), with whom confidentiality and data protection agreements have been signed.
4. How long will we keep your data?
Personal data will be retained while the contractual relationship lasts and thereafter for the periods legally required to fulfill fiscal and legal obligations. In case of claims, they will be kept until resolved.
5. What are your rights?
You may exercise at any time your rights of:
Access
Rectification
Erasure
Objection
Restriction of processing
Data portability
To do so, you can write to info@aurialockers.com, attaching a copy of your ID or another valid document to identify yourself.
You also have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es).
6. Security measures
Auria Lockers has adopted the necessary technical and organizational measures to ensure the security and confidentiality of personal data processed, preventing its alteration, loss, processing or unauthorized access.
